Privacy Policy

1. Who we are

PingFox is a software service that helps users generate professional outreach messages using user-provided prospect context and AI-assisted workflows.

2. Data we collect

• Account details such as name and email address
• Billing and subscription information processed through Stripe
• User-provided input, including prospect context and prompt content
• Technical and usage data such as browser type, device information, and interaction data
• Cookie preferences and analytics data, if you consent

3. How we use data

• To provide and operate the service
• To create AI-assisted message suggestions based on your input
• To manage subscriptions, payments, and free trials
• To improve reliability, security, and product performance
• To communicate with you about your account or service updates

4. Data processing and user responsibility

PingFox processes data that users submit directly into the service. You are responsible for ensuring you have a lawful basis to use any personal data you provide to PingFox. We do not promise that user-submitted third-party data is independently verified by us.

5. Legal bases for processing

Where applicable under GDPR or similar laws, we process personal data based on contract performance, legitimate interests in operating and improving the service, legal obligations, and consent where required, including for optional analytics cookies.

6. Processors and third parties

We may use third-party service providers such as Stripe for payments, hosting providers, analytics providers, authentication providers, database providers, and AI model providers. These providers process data under their own terms and privacy policies and, where required, under appropriate contractual safeguards.

7. International transfers

Your data may be processed outside your country of residence. Where required, we rely on contractual protections and other appropriate safeguards for international data transfers.

8. Retention

We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export your personal data. You may also withdraw consent where processing is based on consent.

10. Cookies

We use essential cookies to operate the site and optional analytics cookies when you consent. You can manage your cookie preference through the cookie banner on the site.

11. Contact

For privacy questions or requests, contact us at hello@pingfox.ai.